Terms of Service · CVTailor

  Plain language summary: CVTailor is a tool to help you tailor your CV for job applications, run by Own Latitude. You pay per application; purchased applications last 12 months. Every purchase comes with a 7-day money-back guarantee, and as an EU consumer you can also withdraw from a purchase within 14 days. Use it honestly and responsibly. The generated CV is yours to use, but you must check it, and we cannot guarantee job outcomes.

1. Who we are and acceptance of these terms

CVTailor ("the Service") is operated by Own Latitude ("Own Latitude", "we", "us"), a business registered in the Netherlands, Chamber of Commerce (KVK) number 42173419, VAT number NL005557761B20. Address: Bovenover 49, 1025 JJ Amsterdam. Contact: [email protected]. These Terms of Service are the agreement between you and Own Latitude. By creating an account or buying applications you agree to them. If you do not agree, do not use the Service.

2. Description of service

CVTailor is a web application that uses AI (Anthropic's Claude API) to help you tailor your CV to a specific job description. From the content you provide, the Service generates a customised CV and, on request, a fit report, a cover letter and answers to application questions.

3. Applications, payment and expiry

The Service is metered in applications. One application is used when you create a tailored CV for a job description, and it includes, for that same job description: the fit report, one cover letter and one batch of up to five application answers, each generated on request. Editing, switching templates, downloading and your history are free and unlimited. An application stays tied to the job description it was created with; to tailor your CV for a different job description you create a new application. A generation that fails for a technical reason does not use an application. New accounts receive 1 free application. Additional applications can be bought singly or in packs; payment is processed by Stripe and the price, including VAT where applicable, is shown before you pay.

Purchased applications are valid for 12 months from the date of purchase. Free applications, including those received through the referral programme, are valid for 90 days from the date they are granted. The validity period is shown on the pricing page before purchase and in your account, which lists each batch of applications with its expiry date. Applications are consumed in order of earliest expiry. Expired applications are removed from your balance and are non-refundable. Applications are personal to your account and cannot be transferred or exchanged for cash.

Before September 19, 2026 the Service was metered in credits, one per generated document. Every credit held on that date became one application, so no purchased balance was reduced. Credits granted or purchased before the expiry rule in this section took effect on September 6, 2026 were sold without an expiry date. Their validity period runs from September 6, 2026, not from the original purchase: 12 months for purchased balances and 90 days for free ones.

4. Money-back guarantee, right of withdrawal and refunds

7-day money-back guarantee. Within 7 days of a purchase of applications, you can ask for a full refund of that purchase without giving a reason. The guarantee applies even if you already used applications from that purchase: nothing is deducted for them. To ask, send us a message within those 7 days - by email to [email protected] or through the support page, naming the account and the purchase. We refund the full amount you paid within 14 days of receiving your request, using the payment method you paid with. After the refund you may no longer use the remaining applications from that purchase, and they are removed from your balance. This guarantee is voluntary: it comes on top of your rights under the law and does not limit them.

Right of withdrawal. If you are a consumer in the EU, you may also withdraw from a purchase of applications within 14 days of the purchase, without giving a reason. To withdraw, send us a clear statement within those 14 days - by email to [email protected] or through the support page, naming the account and the purchase. You may use the EU model withdrawal form, but you do not have to.

We refund the payment within 14 days of receiving your withdrawal, using the payment method you paid with. A withdrawal sent within 7 days of the purchase is refunded in full under the guarantee. After that, a proportionate share of the price for applications from that purchase that you already used before withdrawing is deducted only where the law allows it; otherwise you get the full amount back. After you withdraw, you may no longer use the remaining applications from that purchase.

Outside these periods, refunds are at our discretion, except where the law gives you a right to one - for example if the Service was not provided as agreed. Repeated refund requests, or use of the Service that looks like abuse, may result in your account being closed under Section 15. Closing or deleting an account does not cancel a refund that is due under the guarantee or the right of withdrawal (see Section 15).

5. Referral programme

You may invite others with your personal invite link. When someone creates a new account through it, they receive the free applications stated on the invite; you receive the free applications stated there once that person completes their first paid-for generation. The number of bonuses per account is capped. Bonuses are for genuine new users only: referring yourself, creating accounts to collect bonuses or otherwise abusing the programme is not allowed, and bonuses obtained that way may be withdrawn. We may change or end the programme at any time; bonuses already granted remain valid until they expire.

6. Eligibility

You must be at least 16 years old to use the Service. By using the Service you represent that you meet this requirement.

7. Your content

You retain ownership of all CV content and job descriptions you submit to the Service. By submitting content, you grant Own Latitude a limited licence to store and process that content solely for the purpose of providing the Service to you, for as long as it is stored in your account.

You are responsible for ensuring that the content you submit is accurate and does not infringe the rights of others. Do not submit content that:

Contains personal data of third parties without a lawful reason (for example, references' contact details without their consent)
Violates any applicable law or regulation
Is false, misleading, or fraudulent
Contains malicious code, scripts, or injection attempts

8. AI-generated output

The CVs, cover letters and answers generated by the Service are produced by an AI model and are provided for your review and use. AI output can contain mistakes. You are solely responsible for:

Reviewing the generated content for accuracy before using it
Ensuring the final CV and documents you submit to employers are truthful and accurate
The use you make of the generated content

The generated content is yours to use. Exported PDFs carry an invisible, machine-readable marking that they were produced with AI assistance, as described on our AI transparency page. Own Latitude does not guarantee that using the generated CV will result in job interviews, offers, or any particular outcome.

9. Acceptable use

You agree not to:

Use the Service to generate fraudulent CVs or misrepresent your qualifications to employers
Attempt to circumvent rate limits, abuse the Service, or use automated scripts to make excessive requests
Reverse engineer, copy, or resell the Service
Use the Service in any way that violates applicable law or Anthropic's usage policies

10. Rate limits

The Service applies rate limits to ensure fair use for all users. Attempting to bypass these limits may result in your access being blocked.

11. Availability and warranties

We aim to keep the Service available and working well, but we do not warrant that it will be uninterrupted or error-free, or that the AI-generated output will be suitable for your specific purpose. This does not limit the rights you have under mandatory consumer law, including your right to a service that conforms to the agreement.

12. Limitation of liability

To the maximum extent permitted by Dutch and EU law, Own Latitude is not liable for indirect or consequential damages arising from your use of the Service, including loss of employment opportunities or professional harm resulting from use of AI-generated content. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the event giving rise to the claim. These limitations do not apply to damage caused by our intent or gross negligence, or where the law does not allow them.

13. Third-party services

The Service relies on third-party providers, including Anthropic's Claude API for AI processing and Stripe for payments. The processors we use and how they handle your data are listed in our Privacy Policy, which also applies to your use of the Service.

14. Changes to the Service and these Terms

We may develop and change the Service. We may change these Terms for good reason, such as a change in the Service, the law or our costs. We will tell you about material changes in the app or by email at least 30 days before they take effect; if you do not agree, you may stop using the Service and delete your account before then, and we will refund any unexpired purchased applications in proportion. Changes never shorten the validity of applications you already bought.

15. Termination

You may stop using the Service and delete your account at any time. Deleting your account also deletes any remaining applications, but it does not cancel a refund you are entitled to under Section 4. After your account is deleted or closed, you can still contact us about a purchase by email to [email protected] or through the support page, which works without signing in; give the email address on the payment receipt and the date of the purchase. We may suspend or close your account if you seriously or repeatedly breach these Terms, commit fraud or abuse the Service; applications remaining in an account closed for that reason are forfeited, but closing it does not by itself cancel a refund that is due under Section 4 or under the law. If we end the Service or close your account for any other reason, we refund unexpired purchased applications in proportion.

16. Governing law and disputes

These Terms are governed by the laws of the Netherlands. Disputes are submitted to the competent court in the Netherlands. If you are a consumer, you keep the protection of the mandatory law of the country where you live and may also bring a claim before the courts there.

17. Reviews

After you download a CV, we may ask you to rate it and write a short review. This is optional, and we give no reward for it. Leave out health details, other sensitive information and personal details about other people.

With a separate checkbox you can agree that we show the review publicly: on our website, on our social media accounts and in our ads. If you agree, you give Own Latitude a non-exclusive, royalty-free licence to show the review text, the name you chose (full name, first name and last initial, or no name) and, if you chose it, your profile photo in those places. We may shorten a review or show part of it, but we do not change its meaning. Choose your full name or photo only if you are 18 or older. The licence ends when you withdraw consent, delete the review or delete your account.

You can withdraw consent or delete the review at any time on the application's page in My applications, or by email to [email protected]. Deleting the application deletes its review too. The review then leaves our website straight away. We remove it from our social media posts and ads within 30 days. Printed material already handed out cannot be recalled, but we will not hand out more.

We check every review before we show it. If a review contains abuse, personal details about someone else, sensitive information or advertising, we remove that part or do not show the review. We do not show a review that is not about CVTailor. We never decline a review because of its rating. We choose which reviews to feature, so featured reviews are a selection. Our overall rating is the average of all reviews users have left after downloading a CV, including reviews we do not show. It leaves out only reviews deleted by their author, spam, and reviews from our own and test accounts. How we handle review data is described in our Privacy Policy.

18. Contact

Questions about these Terms: [email protected], the support page or the feedback button in the app.