Answers to the most common questions — or reach us directly if you're stuck.
Generation can fail for a few reasons: the AI service was temporarily unavailable, your source material couldn't be read (e.g. a scanned PDF with no text layer), or the job description was very short and gave Claude little to work with.
Try again — most transient failures resolve immediately. If it keeps failing, check that your uploaded file contains selectable text (not just an image scan), and make sure the job description is at least a paragraph long.
Paste the full job description — including responsibilities, requirements, and any "nice to have" sections. The more context Claude has, the better it can tailor your CV.
You can also use the Notes field to give explicit instructions: "Emphasise my data analysis work" or "Keep it to two pages." After generating, use the Improve button to refine the result with further notes.
Most CVs generate in 20–45 seconds. If it takes longer than 2 minutes, the job has likely timed out — refresh the page and try again.
Yes — click anywhere in the preview to edit text directly. Changes are saved automatically. You can also use the Improve button to ask Claude to revise the whole document with new instructions, or re-generate from scratch with a different job description.
The PDF is rendered by a headless browser, which is very close to the preview — but some fonts may substitute if Google Fonts couldn't load at export time. Try exporting again; a second attempt usually picks up the fonts correctly.
If the layout still looks off, try switching to a different template and exporting — some templates are more forgiving with varying content lengths.
Click the template name at the bottom of the preview panel — it opens the template picker. Choose any template and your current CV content is instantly re-rendered in that style. No need to regenerate.
Check your spam or junk folder — magic link emails sometimes land there. The link expires after 10 minutes, so if it's been a while, go back to the sign-in page and request a new one.
If you still don't receive it after a couple of attempts, email us with the address you're trying to sign in with and we'll sort it out.
Your uploaded files, CV content, and job descriptions are stored on our servers and are never shared with third parties or used to train AI models. They are sent to Claude (Anthropic's AI) solely to generate your CV — see our Privacy Policy for full details.
You can delete your account from the account menu inside the app. This permanently removes your profile, uploaded files, and generated CVs. If you run into any issues, email us and we'll take care of it.
Describe what's going on and we'll look into it.